See It, Hear It, Report It!
You are the eyes and ears of our community; report all suspicious activities to the Police. We are working together to keep our city safe!
Welcome to the Mayfield Heights Police Department’s webpage. As you explore our pages, you will find the mission of the department focuses on efficiently providing quality police service with integrity, professionalism, accountability, and mutual respect. These service principles have earned us the CALEA accreditation seal, a mark of professional excellence for law enforcement agencies demonstrating the highest professional standards. We proudly display the CALEA seal in our department and on our police cruisers.
Good communication is part of excellent service, so every phone call received is important to us. If you need the Police Department, even if it is a simple question or minor concern, feel free to contact our Communications Center. For non-emergency questions, please call 440.442.2323. The Community Operations Bureau can also discuss any citizen or business issue or problem with you. We aim to ensure you are heard and your safety needs and concerns are addressed.
The Mayfield Heights Police Department takes all criminal complaints very seriously, and we work together with Federal, State, and Local agencies to prosecute all cases within our jurisdiction. We take pride in having well-trained professional officers to provide quality-policing services.
As you continue exploring our pages, you will learn more about our divisions and the many programs offered to the community, such as the Citizen’s Police Academy, the Neighborhood Watch Program, and the Victim’s Advocacy Program. These programs and others have been created to keep you engaged in the community and “in the know” about what is going on around you.
Anyone wishing to provide comments regarding our agency's compliance with CALEA standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status may comment to CALEA through the Public Comment Portal.
These comments can be in the form of compliments or concerns. The overall intent of the accreditation process is to provide our agency with information to support continuous improvement and foster the pursuit of professional excellence.
Very Truly Yours,
Chief of Police
The Mission of the Mayfield Heights Police Department is to efficiently provide quality police service to our residents and visitors by promoting a safe environment through a police-citizen partnership, emphasizing mutual trust, integrity, and professionalism.
Integrity - We will conduct ourselves with unwavering high standards of honesty, trust, and ethical behavior with each other and those we serve.
Service - We deliver high-quality service to the public, which is fair, courteous, responsive, and efficient. We partner with the community to create a safe, secure atmosphere.
Professionalism - We will maintain high standards of training and expertise, presenting an image that commands the highest degree of confidence, knowledge, and public trust.
Accountability - We effectively use our resources and provide a spirit of open communication within our community, taking responsibility for our actions to build trust and respect.
Mutual Respect - We maintain a workplace environment based on mutual respect, which reflects an appreciation for the unique qualities of each person who contributes to the overall good of our team.
CALEA National Accreditation
During CALEA's March 2021 conference, the Mayfield Heights Police Department was awarded national accreditation by the Commission on Accreditation for Law Enforcement Agencies (CALEA). The CALEA Accreditation Program identifies mandatory standards that require our Department to meet or exceed policies and procedures on life, health, safety, and legal issues, as well as conditions to reduce risk and liability exposure. CALEA Accreditation is known as the "Gold Standard"; less than 5 percent of police departments in the country have earned this distinction.
Earning the CALEA accreditation seal is the mark of professional excellence. The seals are reserved only for law enforcement agencies demonstrating the highest professional standard. The Mayfield Heights Police Department proudly displays this seal on our police cruisers.
CALEA Public Comment Portal-Anyone wishing to provide comments regarding our agency's compliance with CALEA standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status may comment to CALEA through the Public Comment Portal.
These comments can be in the form of commendations or concerns. The overall intent of the accreditation process is to provide our agency with information to support continuous improvement and foster the pursuit of professional excellence.