Compliance and Policies
Policy and Notice of Nondiscrimination
The City of Mayfield Heights complies with Federal civil rights laws and is committed to providing its programs and services without discrimination in accordance with:
- Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin (including language).
- Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination based on disability.
- Title IX of the Education Amendments Act of 1972, which prohibits discrimination based on sex in education programs or activities.
- Age Discrimination Act of 1975, which prohibits discrimination based on age.
- U.S. Department of Homeland Security regulation 6 C.F.R. Part 19, which prohibits discrimination based on religion in social service programs.
It is against the law for the City of Mayfield Heights to retaliate against anyone who takes action to oppose discrimination, files a grievance, or participates in the investigation of a grievance in accordance with the above authorities.
Your Rights Under Title II of the Americans with Disabilities Act
The purpose of the ADA is to ensure that people with disabilities are afforded the same rights and privileges as people without disabilities. Title II of the ADA prohibits discrimination on the basis of disability by public entities in the operation of all services and programs offered by those entities.
The City of Mayfield Heights will not discriminate on the basis of disability and commits that all facilities, programs, and services be accessible to and usable by individuals with disabilities unless providing access results in undue hardship to the City or causes a fundamental alteration of the programs or services.
Request for Reasonable Accommodation
Individuals with disabilities may request reasonable accommodation for assistance accessing City facilities, programs, or services. An individual is considered a person with a disability if they have:
- A physical or mental impairment that substantially limits one or more major life activities.
- Has a record of such impairment.
- Is regarded as having such impairment. Major life activities include but are not limited to caring for oneself, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning, and working.
Examples of auxiliary aids or services that may be provided as a reasonable accommodation include but are not limited to, extra staff assistance; interpreters; assistive listening devices; information in large print, Braille, audible or electronic documents; TTYs; paper and pen.
Reasonable Accommodation Request Form
Individuals requiring reasonable accommodation to access facilities, programs, or services can find more information and submit requests here.
Providing Notice to Individuals with Disabilities
The City of Mayfield Heights will inform individuals with disabilities of the availability of accommodations, at a minimum, by posting notices and signs at points of entry. Notification will also be provided through outreach documents.
Policy and Procedures for Communication with Persons with Limited English Proficiency
The City of Mayfield Heights will take reasonable steps to ensure that persons with Limited English Proficiency (LEP) have meaningful access and an equal opportunity to participate in our services, activities, programs and other benefits. The policy the City of Mayfield Heights is to ensure meaningful communication with LEP residents/participants. The policy also provides for communication of information contained in vital documents, public records, and program information. All interpreters, translators and other aids needed to comply with this policy shall be provided without cost to the person being served, and residents/participants and their families will be informed of the availability of such assistance free of charge.
Language assistance will be provided through use of contracts or formal arrangements with local organizations providing interpretation or translation services, or technology and telephonic interpretation services. All staff will be provided notice of this policy and procedure, and staff that may have direct contact with LEP individuals will be trained in effective communication techniques,
Identifying LEP Persons and Their Language
The City of Mayfield Heights will promptly identify the language and communication needs of the LEP person. If necessary, staff will use a language identification card (or “I speak cards,” available online at www.lep.gov) or posters to determine the language. In addition, when records are kept of past interactions with patients (clients/residents) or family members, the language used to communicate with the LEP person will be included as part of the record.
Obtaining a Qualified Enterperter
The City of Mayfield Heights will contact an outside interpreter.
Some LEP persons may prefer or request to use a family member or friend as an interpreter. However, family members or friends of the LEP person will not be used as interpreters unless specifically requested by that individual and after the LEP person has understood that an offer of an interpreter at no charge to the person has been made by the City. Such an offer and the response will be documented in the person’s file. If the LEP person chooses to use a family member or friend as an interpreter, issues of competency of interpretation, confidentiality, privacy, and conflict of interest will be considered. If the family member or friend is not competent or appropriate for any of these reasons, competent interpreter services will be provided to the LEP person.
Children and other residents/participants will not be used to interpret in order to ensure the confidentiality of the information and accurate communication.
Providing Written Translations
The City of Mayfield Heights will provide translation of other written materials, if needed, as well as written notice of the availability of translation, free of charge, for LEP individuals.
Providing Notice to LED Persons
The City of Mayfield Heights will inform LEP persons of the availability of language assistance, free of charge, by providing written notice in languages LEP persons will understand. At a minimum, notices and signs will be posted and provided at points of entry. Notification will also be provided through outreach documents.
Obtaining a Qualified Enterperter
The City of Mayfield Heights will contact an outside interpreter. Jeenie Connect has agreed to provide qualified interpreter services. The agency’s contact is app.jeenie.com, and its hours of availability are 24/7.
Monitoring Language Needs and Implementation
On an ongoing basis, the City of Mayfield Heights will assess changes in demographics, types of services or other needs that may require reevaluation of this policy and its procedures. In addition, the City of Mayfield Heights will regularly assess the efficacy of these procedures, including but not limited to mechanisms for securing interpreter services, equipment used for the delivery of language assistance, complaints filed by LEP persons, feedback from residents/participants and community organizations, etc.
Training for Staff
Training will include all individuals who interact with the public. Additionally, the “I Speak” booklet will be made available to all of those individuals who interact with the public.
To File a Complaint
If any individual believes that they or any other program beneficiaries have been the subject of unequal treatment or discrimination as to the receipt of benefits and or service may exercise their right to file a complaint with the City. A complaint may also be filed by a representative on behalf of the individual.
Complaints regarding a City program, service, or activity not accessible to persons with disabilities may be directed to:
Human Resources Manager
Renee C. Augustine
Phone: 440-442-2626 x279
All complaints should be filed as soon as possible but no later than 60 days after the date of the alleged violation.
Within 30 calendar days of submission of a complaint, the Human Resources Manager or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the meeting, the Human Resources Manager or designee will respond in writing and, where appropriate, in a format accessible to the complainant, explaining the City’s position and offering resolution options.
Within 15 calendar days after receipt of the City's response, the complainant may appeal an adverse decision to the Mayor/Safety Director. The appeal should be in writing. Within 30 calendar days after receipt of the appeal, the Mayor/Safety Director or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Mayor/Safety Director or designee will respond in writing with a final resolution of the complaint.
Employment-related complaints of disability discrimination are covered by the City’s Employee Handbook.
You can also file a civil rights complaint with the U.S. Department of Homeland Security Office for Civil Rights and Civil Liberties (CRCL):
E-mail: CRCLCompliance@hq.dhs.gov (fastest method to submit your complaint)
U.S. Department of Homeland Security
Office for Civil Rights and Civil Liberties
Compliance Branch, Mail Stop #0190
2707 Martin Luther King, Jr. Ave., SE
Washington, D.C. 20528
For additional information: www.dhs.gov/crcl Phone: 202-401-1474 Toll-Free: 1-866-644-8360