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1. How do I contact animal control or an animal warden?

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1. Is there financial assistance available for home renovations?
2. Can you recommend a contractor for a project in my home?
3. Are there any guidelines for hiring a snow plow contractor?
4. What can I do about a neighbor who will not cut his/her grass?
5. Is a housing inspection necessary when I am selling my house?
6. What are the building codes in Mayfield Heights?

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1. Is door-to-door solicitation allowed in the City?
2. Where do I get a marriage license?
3. Where can I register to vote?
4. Where can I get a license for my dog?
5. When are Council, Board and Commission meetings?
6. Can I get a copy of my birth certificate at City Hall?
7. Can the city stop the cable company from raising fees?
8. Where do I vote?
9. How can I sign up for the Community Connection Newsletter?

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1. Why do firefighters break out windows and cut holes in a roof during a fire?
2. Why do firefighters block traffic lanes at motor vehicle accidents and more lanes than are necessary?
3. Sometimes I see fire apparatus with lights and siren in operation proceeding through intersections and then after they go through they turn off their lights and slow down?
4. Why does my water turn brown when firefighters turn on fire hydrants?
5. Why do firefighters shop at the local grocery stores?
6. Why are smoke detectors so important?
7. How can I get a copy of my EMS report or a fire report?
8. Who do I contact for questions about an ambulance ride bill I received?
9. How do I get a hydrant permit?
10. What is the Smoke Detector Program?
11. What is the Residential Lock Box Program?

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1. Where do I find on-line forms?
2. How do I sign up for Notify Me?

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1. How long will the city keep my application on file?
2. How do I apply for a Police Officer/Firefighter position with the city?
3. Is a separate application required for every position I apply for?
4. How do I apply for a position?

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1. What is our medical insurance carrier name, group number and contact information?
2. What is our dental carrier name, group number and contact information?
3. What is our vision carrier name, group number and contact information?
4. Where can I find covered services under our medical insurance and dental/vision insurance?
5. How long is my child covered under our insurance?
6. What is our medical insurance deductible
7. Do we have a copay on our medical insurance?
8. Can you explain our HRA?
9. Can you explain our HSA?
10. Does the city provide life insurance to employees?
11. What is an Employee Assistance Program?
12. What should I do if I am injured on the job?
13. Do we have a home delivery option for prescription drugs?
14. How can I find an in-network doctor or facility?
15. How can I compare costs of doctors and facilities?
16. How can I obtain an additional id card?
17. Can we use "teledoc" services?
18. What additional programs are available through our medical plan?
19. Does the city offer any Deferred Compensation programs?
20. Does the city offer any Supplemental Benefits?
21. How do I access my voicemail remotely?
22. How do I access my email remotely?
23. What is the difference between a deductible, copay, coinsurance and out of pocket maximum?
24. How can I track my medical, dental and vision claims and their payments?
25. How can I reduce my healthcare costs?

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1. What is aggregation?
2. What is NOPEC?
3. Why is NOPEC able to choose a certified electric generation supplier on my behalf?
4. How ill I know if I can save money under NOPEC's electric governmental aggregation program?
5. What do I need to do if I want to be included in this government aggregation?
6. If I join NOPEC's electric aggregation program, who will deliver my power, read my meter, and respond to emergencies, such as power outage?
7. Is your price for residential power based on a fixed rate, or a variable rate?
8. What does opt out mean?
9. What happens if I do not send in the opt out form?
10. Can I opt out over the phone?
11. Can I leave the program at a later date?
12. Will I receive a separate bill from FirstEnergy Solutions?
13. Can I remain on budget billing?
14. Can I still have my payment automatically deducted from my checking account as I do now?
15. What are my energy supply choices if I decide to opt out?
16. Does a customer have any choice other than opting out?
17. Who is FirstEnergy Solutions?
18. What is the toll free number for questions?

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1. What are these opt out letters that NOPEC is sending?
2. Why do you need to send opt out letters every two years?
3. What is NOPEC?
4. What is governmental aggregation?
5. Who is in charge of NOPEC?
6. Who is NextEra Energy?
7. How does gas aggregation/customer choice/deregulation work?
8. Can you tell me what other communities are participating in NOPEC's natural gas aggregation program?
9. Will I be switching utilities?
10. Do I have to choose NOPEC as my natural gas supplier?
11. I am currently with another supplier but would like to join the NOPEC program. What are my options?
12. What does NOPEC charge for its services?
13. How do I opt out?
14. What happens if I opt out?
15. What if I choose to participate and allow NOPEC/Nextera Energy Services Ohio to become my supplier and later decide to switch back to my utility before the 2 years are over, is there a penalty?
16. Will my service be interrupted when I switch suppliers?
17. How will I be billed?
18. What are your rates?
19. Do you offer variable rates? How much are the variable rates? How can I select the monthly variable price option?
20. Are there any monthly fees I should be aware of?
21. If I’m interested, do I need to enroll with NOPEC/NextEra Energy Services Ohio?
22. What happens if I move?
23. Who is Columbia Gas of Ohio?
24. Who is Dominion East Ohio?
25. What is NOPEC’s relationship with NextEra Energy Services Ohio, LLC?
26. Why can't this be done online?
27. If someone opted out 2 years ago, do they have to opt out again?
28. Why do I have to pay for the stamp on the opt out card?
29. The opt out letter is confusing, what is the point?
30. If I'd like to speak with someone regarding my questions, who can I call?
31. Can I remain on budget billing?
32. How can I compare NOPEC offers from other energy suppliers?
33. What if I did not receive an opt out notice?
34. If I am currently in the variable price option will I automatically be re-enrolled in the same product?
35. How do I get permanently removed from the opt out list?

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1. Who is eligible for transportation services?

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1. How can I rent one of the park pavilions?

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1. What is the curfew for kids in our City?
2. Why does it take so long for the traffic signal to turn green?
3. What can I do about my neighbor's dog that barks continuously?
4. How can I get permission to park in a handicap parking space?
5. Can I park in the street until my new driveway is complete?
6. Who should I call to report a power outage?
7. What are the hours for lawn cutting and related noises?
8. Are there overnight parking restrictions in the City?

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1. Which holidays will delay my garbage pickup?
2. What can I do with my branch chippings?
3. How can I get a new tree planted on my tree-lawn? Or have my current one trimmed or taken down?
4. Which items can and canNOT be recycled?
5. Can I put my old washer/dryer/refrigerator or my mattress out on the treelawn to be thrown out?
6. Why weren't my leaves picked up?
7. What should I do if the CITY truck driver knocked over my mailbox?
8. Which sidewalks get plowed in the winter?
9. Who should I notify if I see a pothole?
10. The sewer (catch basin) in front of my home/business needs to be cleaned. Who should I call?
11. I need the sanitary line to my house cleaned. Who should I call?

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1. When do the plows hit the streets?
2. When will my street be plowed?
3. Why can't the plow operators avoid pushing snow into my driveway apron?
4. Why are only selected sidewalks plowed?
5. Can I park on the street during the winter?
6. How can I safely share the road with snow plows?
7. What can I do to help the snow removal effort?