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Animal Control Services

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1. How do I contact animal control or an animal warden?

The City of Mayfield Heights has contracted A & S Animal Control to provide animal control services for the city, including setting traps, relocating animals, and educating residents on alleviating nuisance problems. If you have an animal problem, please call the Police Department Dispatch at 440.442.2323. 

For more information, click here.

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Building Department

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1. Is there financial assistance available for home renovations?

Cuyahoga County Treasurer's Office: The Home Enhancement Loan Program (HELP) provides loans at 3% below normal bank rates for alterations, repair, maintenance or improvement to homes. It can also be used for code violation compliance and property upgrades. Call 216-443-2149 for more information.

Cuyahoga County Department of Development: Housing Rehabilitation Loan Program (HRLP) enables eligible low and moderate income homeowners to address major housing components (roof, electrical, furnace & plumbing) that have been compromised. For more information call 216-348-4066.

Cleveland Restoration Society: Heritage Home Program; Home Improvement and Maintenance Loans. If your home is over 50 years old, this program can help you maintain and repair it with free technical assistance and access to low-interest financing. For more information, call 216-426-3116.

2. Can you recommend a contractor for a project in my home?

The City cannot recommend a contractor. The Building Department can provide you with a list of contractors that are currently registered with City. For more information, call 440-442-2107. If you choose to hire a contractor that is not currently registered, they would have to register prior to starting a job that requires a permit. Better Business Bureau website

3. Are there any guidelines for hiring a snow plow contractor?

Contact the Building Department at 440-442-2107 before hiring a snow plow contractor to see if they have registered to work in the City. A list of those who are currently registered is also available.

4. What can I do about a neighbor who will not cut his/her grass?

Contact the Building Department at 440-442-2107 with the address of the house. An inspector will be assigned to the case.

5. Is a housing inspection necessary when I am selling my house?

A Point of Sale inspection is required before selling a house. An application must be filled out and submitted to the Building Department along with the $100.00 fee. At that time, an appointment will be scheduled. Point of Sale Applications are available here or in the Building Department office. For more information, call 440-442-2107.

6. What are the building codes in Mayfield Heights?

BUILDING CODES ADOPTED BY THE CITY OF MAYFIELD HEIGHTS:

COMMERCIAL:
    2017 Ohio Building Code (OBC) - Based on 2015 (IBC)
    2017 National Electric Code (NEC) 
    2017 Ohio Plumbing Code (OPC) - Based on 2015 (IPC)
    2017 Ohio Mechanical Code (OMC) - Based on 2015 (IMC)
    2017 Ohio Fire Code (OFC)
    2017 Ohio Energy Code - OBC Chapter 13

RESIDENTIAL:
    2019 Ohio Residential Code of Ohio (RCO) (see 2019 changes below) (Based on 2018 Edition of the IRC)
    MEP's and Energy Code same as above.

2019 CHANGES TO THE RESIDENTIAL CODE OF OHIO (RCO):

The Ohio Board of Building Standards amended the Ohio Administrative Code (OAC) Chapters 4101:8-1 to 4101:8-44 (rescind and adopt new) to comply with the five-year rule review and to update the current Residential Code of Ohio to reflect the 2018 edition of the “International Residential Code” with Ohio amendments. 

/DocumentCenter/View/2992/Residential-Code-of-Ohio-2019-Changes-See the changes that most affect applications made to the Building Department:  Code Change Handout   

Please note that this is not a comprehensive list of effective code changes. For a complete list of changes and specific wording of these changes, refer to Comprehensive List  

 If you should have any questions regarding these rule changes, please call: 

         Braden Thomas, Director of Building at 440-442-2626, Ext. 209 or
         The Board of Building Standards at 614-644-2613

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City Hall

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1. Is door-to-door solicitation allowed in the City?

Constitutional law allows door-to-door solicitation. Solicitors must register with the police department and wear identification visible to the public. Soliciting may be done only between the hours of 1 p.m. until 9 p.m. Visit city hall to register for the "No Solicitors" list. Solicitors may not call upon a residence that is on the list.

2. Where do I get a marriage license?

Marriage licenses can be obtained at the Cuyahoga County Probate Court at 216-443-8920 or visit their County Probate Court Website

3. Where can I register to vote?

You can register to vote online, at Mayfield Heights City Hall, the Ohio License Bureau, or Mayfield Library, or call the Cuyahoga County Board of Elections at 216-443-8683 to have a registration card mailed to you.

Cuyahoga County Board of Elections website

4. Where can I get a license for my dog?

Dog licensing information can be obtained from the website of the Cuyahoga County Fiscal Officer. County Fiscal Officer Website

5. When are Council, Board and Commission meetings?

Meetings are held in City Council Chambers at Mayfield Heights City Hall. All meetings are open to the public.
We recommend that you check with City Hall on the day of any meeting that you plan to attend because of possible cancellations and summer recess.

City Council
2nd and 4th Mondays of each month
7:00 p.m.

Architectural Board of Review
3rd Thursday of each month
5:30 p.m.

Board of Zoning Appeals
Tuesday after the 2nd Monday of each month
7 p.m.

Commission on Aging
1st Tuesday of each month
5 p.m.

Parks and Recreation Commission
4th Tuesday of each month
7 p.m.

Planning Commission
1st and 3rd Mondays of each month
7 p.m.

6. Can I get a copy of my birth certificate at City Hall?

Birth certificates must be obtained from the Cleveland Department of Public Health. Department of Public Health Website

7. Can the city stop the cable company from raising fees?

The city has no authority in our cable provider's calculation of rates and/or packaging of their product. The FCC provides a formula by which the cable provider calculates their rates. The city has authority only to verify that those calculations are correct. Cable television is considered a "luxury" item and not necessary for life so there are few restrictions.

8. Where do I vote?

Please visit the Cuyahoga County Board of Elections to find your polling location.

9. How can I sign up for the Community Connection Newsletter?

You can sign up the e-newsletter delivered to your email box once a month by clicking here.  

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Fire Department

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1. Why do firefighters break out windows and cut holes in a roof during a fire?

Firefighters ventilate smoke and superheated gases for safety and visibility. This allows firefighters to get inside the building to find and extinguish the fire, thereby reducing property damage. This also reduces the chances of a possible back-draft explosion.

2. Why do firefighters block traffic lanes at motor vehicle accidents and more lanes than are necessary?

We block traffic lanes for the safety of our personnel and our patients. Blocking extra lanes keep our personnel safe when they go back to the apparatus to get more equipment and help protect the victims we are trying to stabilize.

3. Sometimes I see fire apparatus with lights and siren in operation proceeding through intersections and then after they go through they turn off their lights and slow down?

When several fire units are dispatched to the same incident, the first units that arrive may have assessed or "sized-up" the situation and determined it is under control and/or the Fire Department is no longer needed. All other responding units are subsequently cancelled and returned to service. Therefore, when you see an emergency vehicle proceeding lights and siren through an intersection and then slow down and turn off their lights, they have probably been cancelled from the call they were going on.

4. Why does my water turn brown when firefighters turn on fire hydrants?

The Department inspects fire hydrants for proper operation at least once every year. We turn the fire hydrants on to make sure they operate properly. The hydrants are turned on slowly so as not to stir up the sediment that is in the pipes, but at times the sediment does get stirred up and the water coming out of your faucet can be brown in color. Simply let the water run for several minutes and it will eventually clear.

5. Why do firefighters shop at the local grocery stores?

Firefighters are like everyone else. We need to eat. We work 24-hour shifts and must supply our own food. We combine our own money to purchase food for our meals.

6. Why are smoke detectors so important?

According to the U.S. Fire Administration, more than 3,000 people died from fires in 2008 with 84% of fatal fires happening in homes and other dwellings. Unless you see a fire start, you can only find out there is a fire if you're awake to smell the smoke. If you happen to be asleep, a smoke detector is probably the only way to save your life and the lives of everyone sleeping in your home. Smoke detectors are intended to sound an alarm when they sense smoke. Smoke rises so place the detectors near the ceiling or directly onto the ceiling. Make sure there is a smoke detector on every level of the home, inside each bedroom, and outside each sleeping area. Always follow the manufacturer's recommendations for installation of smoke detectors.

7. How can I get a copy of my EMS report or a fire report?

EMS Ambulance Transport Medical Report

To obtain an EMS ambulance transport medical report, please contact Laura Baumgardner at 440-442-2626 ext. 295 or email Laura at laurabaumgadner@mayfieldheightsohio.gov.  The report must be picked up in person at City Hall when ready, and a photo ID is required when picking up the report. 

Fire Report

To obtain a fire report, please contact Laura Baumgartner at 440-442-2626 ext. 295 or email Laura at laurabaumgadner@mayfieldheightsohio.gov for more information.

8. Who do I contact for questions about an ambulance ride bill I received?

 Please contact Laura Baumgartner at 440-442-2626 ext. 295 or email Laura at laurabaumgadner@mayfieldheightsohio.gov for your billing questions. 

9. How do I get a hydrant permit?

Please fill out the Hydrant Permit Form here.

10. What is the Smoke Detector Program?

The Mayfield Heights Fire Department is committed to helping people keep their homes safe. This program is offered free of charge to Mayfield Heights residents. To schedule an appointment or to learn more about our program, please call Laura Baumgardner at 440-442-2626, x 295, Monday through Friday, between 8:00 a.m. and 5:00 p.m. Be prepared to leave a message on voice mail. This program is made possible by federal grants and donations from our business and professional organizations.

11. What is the Residential Lock Box Program?

The Mayfield Heights Fire Department Lock Box Program assists firefighters and paramedics in gaining rapid entry into your home in the event of an emergency, saving time and property by eliminating the need for forced entry.

What is a Lock Box?

A residential lock box is a heavy, metal, safe-like box that is mounted on the door jamb of your home. A key to your house is secured inside the box, and access to the box can only be obtained by a master key created specifically for the Mayfield Heights Fire Department. This master key remains secured on Fire Department apparatus and is only accessible to Mayfield Heights Fire Safety Personnel.

In the event of an emergency in which you are unable to open the door for First Responders, the Fire Department can use their master key to open the lock box and access your house key to gain entry into your home. Having a lockbox can add lifesaving minutes during an emergency and can save property damage that forcibly gaining entry may cause.

Purchasing a Lock Box

If you are the owner of a single-family home in Mayfield Heights, you may purchase a Residential Lock Box for $35 through the Mayfield Heights Fire Department. A Fire Official will schedule an appointment to come to your home and install the box for you.

Please call Laura at the Mayfield Heights Fire Dept. at 440 442-2626 ext. 295 for details.

Click here for Lock Box Application

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General

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1. Where do I find on-line forms?

Click here for online forms.

2. How do I sign up for Notify Me?

You can sign up for Notify Me here.

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Human Resources

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1. How long will the city keep my application on file?

The city will keep your application for 1 year from the application date.

2. How do I apply for a Police Officer/Firefighter position with the city?

The Civil Service Commission periodically announces open competitive examination periods for these positions. Receive announcements by subscribing to NotifyMe

3. Is a separate application required for every position I apply for?

No, you can enter the position titles of all positions you are interested in applying for on one city application. Please note, however, that once your application has been submitted, you will need to complete a new application for any additional positions that become available for which you have not previously applied.

4. How do I apply for a position?

Applications are available on this website. Job Opportunities

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NOPEC (Electric)

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1. What is aggregation?

Under governmental aggregation, local officials bring citizens and small businesses together to gain group buying power for the purchase of competitively priced electricity from a retail electric generation or natural gas supplier certified by the PUCO.

2. What is NOPEC?

The Northeast Ohio Public Energy Council (NOPEC) is a non-profit natural gas and electric energy aggregation representing about 550,000 residential and small business customers in over 200 communities in 13 Northeast Ohio counties. NOPEC was founded in 2000. NOPEC operates as a governmental opt out aggregation. We use bulk-buying techniques to get the most reliable and competitively priced energy we can and then supply that power in the form of electricity and natural gas to our customers. We estimate that since we were founded, we have saved our customers in Northeast Ohio over a quarter billion dollars in cumulative electric savings. We are also increasingly involved in encouraging and implementing energy conservation that saves our customers additional money.

3. Why is NOPEC able to choose a certified electric generation supplier on my behalf?

Residents in your community voted to allow your locally elected officials to contract for an electric generation supplier on their behalf. Your local officials chose to join NOPEC in order to gain additional group buying power.

4. How ill I know if I can save money under NOPEC's electric governmental aggregation program?

Under NOPEC's governmental aggregation program, the price you pay for electric generation supply is guaranteed to be 6 percent lower than the utility's Price to Compare. In other words, each month, you'll pay 6 percent less for the generation portion of your electric supply than if you had not joined NOPEC's governmental aggregation program.

5. What do I need to do if I want to be included in this government aggregation?

You do not need to do anything to receive the 6 percent generation discount under this program.

6. If I join NOPEC's electric aggregation program, who will deliver my power, read my meter, and respond to emergencies, such as power outage?

Your local electric utility will be responsible for the delivery of power to your home or business. Since your local electric utility still owns the wires and poles that deliver power to you, it will continue to read your meter and restore power after an outage.

7. Is your price for residential power based on a fixed rate, or a variable rate?

Participation in the NOPEC program will allow you to receive a variable rate on the generation portion of your electric bill. The variable rate is equal to 6 percent off your Price to Compare. The Price to Compare represents only the generation portion of your bill, and consists of bypassable generation and certain transmission related components calculated as price per kilowatt-hour (kWh). The Price to Compare does not include your utility's distribution related components, certain transmission related components, and non-bypassable utility charges. Since the Price to Compare may change each month based on the season and your usage, the price per kWh from FirstEnergy Solutions also will change each month. As such, you receive a fixed discount (the percent off) from a variable rate (the Price to Compare), which results in a variable rate. Regardless, you are guaranteed to save 6 percent off the generation portion of your electric bill each month.

8. What does opt out mean?

Opt out means that you can decide not to participate in NOPEC's electric governmental aggregation program. By returning the opt-out form - which was included in your initial mailing - by the due date, you will not be enrolled as an electric generation customer with FirstEnergy Solutions, NOPEC's competitive electric generation supplier, and you will not receive the 6 percent discount.

9. What happens if I do not send in the opt out form?

If you do not return the opt out form postmarked by the due date, you will be included in NOPEC's governmental aggregation program and will begin receiving the 6 percent discount form NOPEC's aggregation program supplied by FirstEnergy Solutions.

10. Can I opt out over the phone?

No. If you want to opt out, you must mail in your completed opt out form and it must be postmarked by the due date.

11. Can I leave the program at a later date?

Yes, but you will be subject to a $25 cancellation fee from FirstEnergy Solutions if you cancel for any other reason but moving or termination of the NOPEC aggregation program. However, you will be sent a notice at least every three years asking if you wish to remain in the program. At that point, you may opt out at no cost. There is no cancellation fee if you remain in the NOPEC electric program with another product.

12. Will I receive a separate bill from FirstEnergy Solutions?

No, you will continue to receive only one bill from your electric utility - either The Illuminating Company or Ohio Edison. You will see NOPEC/FirstEnergy Solutions listed as the supplier on your bill.

13. Can I remain on budget billing?

Yes, you can remain on budget billing.

14. Can I still have my payment automatically deducted from my checking account as I do now?

Yes. How you pay your electric bill will not change.

15. What are my energy supply choices if I decide to opt out?

You can stay with your current electric utility, which will continue to supply your electricity as it always has, or you can shop for an alternative generation supplier. A list of competitive electric suppliers certified by the PUCO and their current prices is available by calling 1-800-686-7826.

16. Does a customer have any choice other than opting out?

Yes. Ohio law allows a customer to contact the PUCO to remove themselves from the pool of customers eligible to participate in an electric opt out governmental aggregation program and join the "electric do not aggregate list". Also, you may contact your local electric utility and ask to be removed from the opt out mailing list.

17. Who is FirstEnergy Solutions?

FirstEnergy Solutions Corp., a subsidiary of FirstEnergy Corp., is one of the nation's largest electric generation suppliers to residential and commercial and industrial customers in Ohio, Pennsylvania, New Jersey, Maryland, Illinois, and Michigan.

18. What is the toll free number for questions?

For answers to your questions, please call 1-800-292-9284, Monday through Friday, 8:00 a.m. to 5:00 p.m.

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NOPEC (Natural Gas)

Show All Answers

1. What are these opt out letters that NOPEC is sending?

NOPEC is required – every 2 years – to give our members the chance to “opt out” of NOPEC – in other words, it’s your chance to leave NOPEC and/or choose another gas supplier, or return to the Standard Choice offering with Columbia Gas of Ohio (COH) or Dominion East Ohio (DOE), if you want. If you would like to continue to be served by NOPEC, there is no action required from you at the moment, you don’t have to fill out or return anything. But we are required to give NOPEC customers the chance – every two years – to opt out of our natural gas program.

2. Why do you need to send opt out letters every two years?

We’re required to send these notices out every two years by the Public Utility Commission of Ohio (PUCO).

3. What is NOPEC?

The Northeast Ohio Public Energy Council (NOPEC) is a non-profit natural gas and electric energy aggregation representing about 550,000 residential and small business customers in over 200 communities in 13 Northeast Ohio counties. NOPEC was founded in 2000. NOPEC operates as a governmental opt out aggregation. We use bulk-buying techniques to get the most reliable and competitively priced energy we can and then supply that power in the form of electricity and natural gas to our customers. We estimate that since we were founded, we have saved our customers in Northeast Ohio over a quarter billion dollars in cumulative electric savings. We are also increasingly involved in encouraging and implementing energy conservation that saves our customers additional money.

4. What is governmental aggregation?

Under governmental aggregation, local officials bring citizens and small businesses together to gain group buying power for the purchase of competitively priced electricity from a retail electric generation or natural gas supplier certified by the PUCO.

5. Who is in charge of NOPEC?

Ultimately, the consumers themselves, through the views they express to their local elected officials. NOPEC is governed by a General Assembly, made up of one representative from each community. From this group a 13 member Board of Directors is elected with one representative from each county in the NOPEC service area. In addition, the General Assembly elects a chair and vice chair.

6. Who is NextEra Energy?

NextEra Energy Services Ohio (NESO) is a dynamic retail natural gas supplier serving Ohio. As a subsidiary of NextEra Energy, Inc., a Fortune 200 company, NextEra Energy Services is part of a trusted group of companies with over 80 years of excellence, exceptional credit ratings, and financial stability.

7. How does gas aggregation/customer choice/deregulation work?

It simply means that YOU have a choice of who supplies your natural gas.

8. Can you tell me what other communities are participating in NOPEC's natural gas aggregation program?

NOPEC currently serves over 200 communities in 13 counties in Northeast Ohio. For a list of communities, you may visit NOPEC’s website at www.nopecinfo.org

9. Will I be switching utilities?

No, you will not. Your utility will still be DOE or COH but NextEra Energy Services Ohio through NOPEC will be your gas supplier if you decide not to opt out. The other functions such as delivery repair, billing and customer service will continue to be provided by your local utility.

10. Do I have to choose NOPEC as my natural gas supplier?

No, but NOPEC went through a competitive process to choose NextEra Energy Services Ohio LLC as the supplier of natural gas for all NOPEC customers including you.

11. I am currently with another supplier but would like to join the NOPEC program. What are my options?

You should check with your current supplier to determine any early termination fees that may be a part of your contract with them. If you decide to leave before the end date of your contract you may be subject to those fees. Prior to the end of your current agreement, you can notify your supplier that you will not be renewing. At that point, simply call NOPEC customer service to get enrollment information.

12. What does NOPEC charge for its services?

NOPEC receives no public funds, and its member communities are not charged any dues or fees. The chair and members of the Board of Directors serve without compensation. NOPEC’s administrative expenses, such as the cost of the opt-out mailings, staffing and expenses, are paid by fees from the energy suppliers. The NOPEC budget is approved annually by the General Assembly.

13. How do I opt out?

If you do not want to participate, you must do one of the following:
• Sign, date and return the opt-out reply card
• Fax us at 800-238-5676 and include your name, address, phone and utility account number

14. What happens if I opt out?

You have the right to opt-out of NOPEC’s Natural Gas Aggregation Program every two years without penalty. Customers who choose to stay with their local utility are billed at the Standard Choice Offer (SCO) or “standard offer” rate.
Additional Details: The standard offer is a regulated price available to all customers. It is set by a competitive auction overseen by the Public Utilities Commission of Ohio and is based on the market price of natural gas. The standard offer rate can adjust on monthly basis.

15. What if I choose to participate and allow NOPEC/Nextera Energy Services Ohio to become my supplier and later decide to switch back to my utility before the 2 years are over, is there a penalty?

No. You may terminate the agreement any time without penalty. You will have to pay the natural gas supplied by us until the date of the switch.

16. Will my service be interrupted when I switch suppliers?

No, your gas service will not be interrupted.

17. How will I be billed?

You will still receive one bill from your utility. On the bill there will be a line item for NextEra Energy Services Ohio. NOPEC gas supply charges incurred will display as a line item on your bill.

18. What are your rates?

For Columbia customers: “Your price under the Option 1 plan will be $0.54404 per CCF* beginning with the billing cycle immediately following your April 2016 meter read date.
The price will stay in effect through your June 2018 meter read date, and then your price may be fixed or variable, as determined by NOPEC and NESO for one or more billing cycles.”
For Dominion customers: “Your price under the Option 1 plan will be $4.3426 per MCF* beginning with the billing cycle immediately following your April 2016 meter read date.
The price will stay in effect through your July 2018 meter read date, and then your price may be fixed or variable, as determined by NOPEC and NESO for one or more billing cycles.”
(*mcf is a measurement of natural gas where one mcf equals one thousand cubic feet of natural gas.)

19. Do you offer variable rates? How much are the variable rates? How can I select the monthly variable price option?

Under our monthly variable price option, you will receive a market variable price that will change each month based on the monthly settled gas price. This price will be $0.02/Mcf less than the monthly Utility Standard Choice Offer price. Enrollment under this option is limited and subject to availability, and you must affirmatively enroll if you want this option.

20. Are there any monthly fees I should be aware of?

No, there are no additional fees from NOPEC/NextEra Energy Services Ohio aside from your gas supply charge. You will have separate charges for the delivery services performed by the utility.

21. If I’m interested, do I need to enroll with NOPEC/NextEra Energy Services Ohio?

If you are an existing customer you will automatically be re-enrolled and receive nothing from the utility.
However if you are enrolling with NOPEC for the first time:
As a participant in the NOPEC Natural Gas Aggregation Program, you don’t need to take any action at all. In several weeks you’ll receive a letter from your utility confirming your enrollment.
• For Columbia customers: “Gas services are expected to begin with your April 2016 meter reading and will continue to your April 2018 meter reading.”
• For Dominion customers: “Gas services are expected to begin with your April 2016 meter reading and will continue to your April 2018 meter reading.

22. What happens if I move?

You may either stop service or transfer your service. Simply contact your local utility for additional information. There will be no penalty.

23. Who is Columbia Gas of Ohio?

Columbia Gas of Ohio (COH) is the company that owns the natural gas pipes and meters that serve your home. The natural gas industry in your area has deregulated, which allows customers to choose which company will supply your gas that’s delivered through COH’s pipes.

24. Who is Dominion East Ohio?

Dominion East Ohio (DEO) is the company that owns the natural gas pipes and meters that serve your home. The natural gas industry in your area has deregulated, which allows customers to choose which company will supply your gas that’s delivered through DEO’s pipes.

25. What is NOPEC’s relationship with NextEra Energy Services Ohio, LLC?

In September 2013, NOPEC entered into an agreement to buy Natural Gas for NOPEC customers from NextEra Energy Services Ohio. That agreement will begin with March meter reading for Columbia Gas of Ohio Customers (COH), and April meter reads with Dominion East Ohio Gas Customers (DOE).

26. Why can't this be done online?

Unfortunately, we need a signature of the person who is electing to opt out. That’s why it has to be done on paper, and then mail or fax the opt out form.

27. If someone opted out 2 years ago, do they have to opt out again?

By law if the customer opted out 2 years ago and did not choose an alternative supplier (remains with standard service offer SCO) they have to opt out again.

28. Why do I have to pay for the stamp on the opt out card?

NOPEC is a non-profit entity. We give all of our customers an opportunity to opt out of NOPEC, but we don’t pay the postage to opt out of our program.

29. The opt out letter is confusing, what is the point?

We don’t want our customers to be confused. The letter covers a lot of ground, a lot of topics, and some of those topics are a bit technical due to the rules we must follow. NOPEC understands the utility industry and has the knowledge and the determination to pursue lower rates for our region. It helps make Northeast Ohio more affordable. We hope that you will stay with NOPEC to enjoy the savings.

30. If I'd like to speak with someone regarding my questions, who can I call?

You can call 1.855.NOPEC01. We also encourage you to visit our web site at www.nopecinfo.org.

31. Can I remain on budget billing?

Yes, you can remain on budget billing for service charges and the charges for the NextEra/NOPEC natural gas supply.

32. How can I compare NOPEC offers from other energy suppliers?

One of the hallmarks of energy deregulation is that each consumer is free to make his or her own decisions, and all the factors involved should be carefully weighted. The difference between NOPEC and private suppliers is certainly one of those factors. In terms of pricing, consumers should be wary of gimmicks and “loss leader: giveaways”, in which short-term savings are promised, with no long-range guarantees of continued savings. Customers can view natural gas and electric pricing for NOPEC on our pricing pages and even compare offers to the current NOPEC rates and view our historical performance.

33. What if I did not receive an opt out notice?

There are several reasons why come customers may not have received an opt-out notice:
• Customer may have previously signed a notice from the utility that prohibits them from releasing a customer’s information to independent suppliers.
• Customer may be under contract with another supplier and are not eligible.
• Customer may have been inadvertently excluded from the database acquired from the utility.
• Customer also may be ineligible because they are on a Percentage of Income Payment Plan (PIPP) or are not current in a payment plan with the utility.
• Customer may have requested to be on the “Do Not Aggregate List”.

34. If I am currently in the variable price option will I automatically be re-enrolled in the same product?

No you will be enrolled in the traditional opt out product which is the fixed product. You must re-enroll in the variable pricing option.

35. How do I get permanently removed from the opt out list?

For natural gas, call customer service at NextEra Energy Resources at 1-855-667-3201.
For electricity, you can formally file with the PUCO to be on the “Do Not Aggregate” list.

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Office on Aging Services

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1. Who is eligible for transportation services?

Residents 60 and over who have been registered by our Outreach Worker may use transportation services through Senior Transportation Connection.

View transportation services

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Parks & Recreation

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1. How can I rent one of the park pavilions?

The park pavilion rental season: May 1-Ocober 1. 
Pavilion rental reservations: begins on March 1. 

Requirements for renting a pavilion: Residents 21 years or older may reserve one of the three park pavilions in City Park and Oakville Park. Residents must provide a current gas or electric bill, a photo ID, a $50 rental fee, and a $50 security deposit (The total due at signing is $100) when picking up the reservation permit in the Parks & Recreation Department. For more information, please contact the Parks & Recreation Department at 440.442.2627.

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Police

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1. What is the curfew for kids in our City?

Children under 12 shall not be upon the streets from darkness to dawn. Children between the ages of 12 and 15 shall not be upon the streets between 11 p.m. and 6 a.m. Children ages 16 and 17 shall not be upon the streets between midnight and 6 a.m. unless accompanied by a responsible adult with a legitimate excuse.

2. Why does it take so long for the traffic signal to turn green?

Stop your vehicle on the thick, white stop bar pained on the pavement or directly adjacent to the "Stop Here on Red" signs in order to activate the signal which is controlled by a loop beneath the pavement.

3. What can I do about my neighbor's dog that barks continuously?

Call the Police Department while the problem is occurring at 440-442-2323. This is treated as a disturbance call. The Animal Warden will follow up after police contact.

4. How can I get permission to park in a handicap parking space?

Forms can be obtained form the license bureau or at City hall to be completed by your personal physician and returned to the license bureau to purchase your placard. You may only park in handicap spaces if you have a handicap placard/plate. There are no exceptions.

5. Can I park in the street until my new driveway is complete?

Special provisions can be made by calling the Police Department at 440-442-2323.

6. Who should I call to report a power outage?

The best point of contact in a power outage is First Energy at 888-544-4877 or City Hall at 440-442-2626. Please do not call the Police Department to report outages. Those lines need to remain open for emergency calls.

7. What are the hours for lawn cutting and related noises?

Such activities are prohibited between the hours of 9 p.m. and 7 a.m. If there is a noise disturbance between those hours, please contact the Police Department at 440-442-2323.

8. Are there overnight parking restrictions in the City?

Vehicles may not be parked on City streets between the hours of 2 a.m. and 6 a.m.

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Service Department

Show All Answers

1. Which holidays will delay my garbage pickup?

Some holidays may delay your garbage pickup for a day. For example, Thanksgiving, which is on a Thursday will instead be picked up on Friday, and Friday's route will become Saturday's. These holidays include: Thanksgiving, Christmas Day, Labor Day, Fourth Of July, Thanksgiving, and Memorial Day. Sometimes, weather may also effect or cause a delay in pickup.

2. What can I do with my branch chippings?

Tree limbs, branches and brush may be left at the curb for the chipper truck on your regular trash collection day. The chipper truck follows that schedule. There is no need to cut, bundle or tie these items, simply place them on your tree-lawn for pick up

3. How can I get a new tree planted on my tree-lawn? Or have my current one trimmed or taken down?

All you would have to do is fill out our Request A Tree form and let us know which service you are looking for! PLEASE NOTE: New tree planting is SUSPENDED until FALL 2018 (weather permitting). We have met our current quota of trees and will resume at a later date. You may still request a new tree during this time and be added to our list. Your patience is appreciated.

4. Which items can and canNOT be recycled?

You can view our recycling guidelines which will display all the information about our recycling program and where you can drop the materials off at.
Recycling Guidelines

5. Can I put my old washer/dryer/refrigerator or my mattress out on the treelawn to be thrown out?

You can put any large item out on your tree-lawn the night before your designated garbage day to be picked up. As of January 2021, Kimble will now be picking up any bulk items. For any questions, concerns, or if there are any issues, please call Kimble directly at 1-800-201-0005. 

For more information on bulk pickup, please visit Kimble's website at https://www.kimblecompanies.com/bulk-item-collection

PLEASE NOTE: MATRESSES MUST BE WRAPPED IN PLASTIC IN ORDER FOR KIMBLE TO PICK THEM UP. REFRIGERATOR DOORS MUST BE REMOVED.

6. Why weren't my leaves picked up?

In the fall, the leaf crews work diligently to get each street done one at a time. The trucks will go around each street once before going back again. It will also help to make sure any vehicles are not parked in front of your pile. We would also appreciate it if the piles are raked neatly onto the tree lawn and NOT in the street. Tall grass must also be placed into a brush pile, as it will clog the machine.

As a reminder, there is NO leaf collection program in the Spring. Our refuse collection contractor gladly accepts leaves that are bagged and left out on your regular trash collection day

7. What should I do if the CITY truck driver knocked over my mailbox?

Sometimes this may happen on accident when there is a lot of snow or slush being plowed to the side of the road. Snow shields may help in these situations. Please fill out our Request Mailbox Replacement Form and we will put up a temporary replacement as soon as the weather breaks. Once the weather cooperates we will be able to put up a permanent mailbox. Please note however, this does not apply to plow drivers doing your driveway.

8. Which sidewalks get plowed in the winter?

The city maintains over 16 miles of sidewalks along school routes, in the retail district, and at city-owned facilities. Sidewalk clearing operations are secondary to the plowing of roadways. The City of Mayfield Heights Codified Ordinances requires that homeowners maintain the sidewalks in front of their homes. Residents should consider lending a hand to neighbors who are unable to maintain the sidewalks on their own.  

STREET	MILES
Mayfield Road	4.4
Ridgebury Boulevard	2.7
SOM Center Road	3.2
Westerham Raod & Marsol Road	.8
Oakville Road	1.0
Lander Road	3.2
Marnell Avenue	.8
Ascot Road	.8

9. Who should I notify if I see a pothole?

Contact the Service Department at 440.442.2629 or fill out the Pothole Notification Form here to notify us about the location of the pothole. 

10. The sewer (catch basin) in front of my home/business needs to be cleaned. Who should I call?

To request a catch basin be cleaned, you can contact us at the Service Department at 440-442-2626 ext 285. We will then investigate your request and forward it along to the Cuyahoga County Sanitary Department to have the catch basin properly cleaned.

11. I need the sanitary line to my house cleaned. Who should I call?

To request to have your sanitary line cleaned, you will have to contact the Cuyahoga County Sanitary Department at 1-216-443-8201

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Snow Removal

Show All Answers

1. When do the plows hit the streets?

The Service Director monitors local weather forecasting services so that the department is prepared to respond in a timely manner. Also, the Police Department works closely with the Service Department to identify areas that need attention.

2. When will my street be plowed?

This answer is dependent upon weather conditions and specifics of the storm. Major roadways are the primary concern of our Service Department. Side streets are plowed on a regular basis to prevent heavy accumulations and ice build up. Snow plow operations will continue until the streets are passable.

3. Why can't the plow operators avoid pushing snow into my driveway apron?

Plows are designed to unload snow to the side in the most efficient means possible to clear the streets for traffic, drainage, and to provide clearance for future snow removal operations. As a result, snow is discharged to the curb where driveway aprons are located; there is no way to avoid this. If possible, when plowing or shoveling your property, deposit snow to the right of your driveway (when facing the street) to minimize this effect. DO NOT push the snow back into the street or onto a neighboring property. You should advise your snow plow contractor of this as well, as tickets will be issued if any snow from your property is left in the street.

4. Why are only selected sidewalks plowed?

The city maintains sidewalks along school routes, in the retail district, and at city-owned facilities. Sidewalk clearing operations are secondary to the plowing of roadways. The City of Mayfield Heights Codified Ordinances require that homeowners maintain the sidewalks in front of their homes. Residents should consider lending a hand to neighbors who are unable to maintain the sidewalks on their own.

5. Can I park on the street during the winter?

Snow removal can be achieved more efficiently on a road void of parked cars. Cars that remain on the street will be plowed around. This can create a safety hazard once the car is removed. Parking on city streets may be prohibited at the discretion of the Chief of Police during snow removal operations. Observe parking bans or your vehicle may be ticketed.

6. How can I safely share the road with snow plows?

It is best not to pass the plows. Simply let them clear the road in front of you. Also, be sure to maintain a safe distance of at least 200 feet behind a plow to allow for safe braking and for avoiding ice and debris that may be thrown by the plow. Never get in between trucks that are plowing in tandem (2 or more trucks in a row).

7. What can I do to help the snow removal effort?

Observe parking restrictions. Keep a safe distance from snow plows as you travel the roadways. Avoid putting snow on the street and advise your snow plow contractor of the same. Deposit snow cleared from your property to the right of your driveway (as you face the street) to reduce the amount of snow that is thrown back into your apron by city plows. Keep your sidewalks free from snow to assist pedestrians during their travels around town and lend a hand to neighbors who are unable to accomplish this task on their own. Clear a 3-foot diameter around the fire hydrants near your home in order to save valuable time in the event of an emergency.

The street sweeper will make its rounds in the spring to sweep up salt and debris that accumulates over the winter. Remember that there is no spring leaf collection. Leaves should be bagged and placed at the curb for collection on your regular trash collection day.