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1. Which holidays will delay my garbage pickup?

Some holidays may delay your garbage pickup for a day. For example, Thanksgiving, which is on a Thursday will instead be picked up on Friday, and Friday's route will become Saturday's. These holidays include: Thanksgiving, Christmas Day, Labor Day, Fourth Of July, Thanksgiving, and Memorial Day. Sometimes, weather may also effect or cause a delay in pickup.

2. What can I do with my branch chippings?

Tree limbs, branches and brush may be left at the curb for the chipper truck on your regular trash collection day. The chipper truck follows that schedule. There is no need to cut, bundle or tie these items, simply place them on your tree-lawn for pick up

3. How can I get a new tree planted on my tree-lawn? Or have my current one trimmed or taken down?

All you would have to do is fill out our Request A Tree form and let us know which service you are looking for! PLEASE NOTE: New tree planting is SUSPENDED until FALL 2018 (weather permitting). We have met our current quota of trees and will resume at a later date. You may still request a new tree during this time and be added to our list. Your patience is appreciated.

4. Which items can and canNOT be recycled?

You can view our recycling guidelines which will display all the information about our recycling program and where you can drop the materials off at.
Recycling Guidelines

5. Can I put my old washer/dryer/refrigerator or my mattress out on the treelawn to be thrown out?

You can put any large item out on your tree-lawn the night before your designated garbage day to be picked up. As of January 2021, Kimble will now be picking up any bulk items. For any questions, concerns, or if there are any issues, please call Kimble directly at 1-800-201-0005. 

For more information on bulk pickup, please visit Kimble's website at https://www.kimblecompanies.com/bulk-item-collection

PLEASE NOTE: MATRESSES MUST BE WRAPPED IN PLASTIC IN ORDER FOR KIMBLE TO PICK THEM UP. REFRIGERATOR DOORS MUST BE REMOVED.

6. Why weren't my leaves picked up?

In the fall, the leaf crews work diligently to get each street done one at a time. The trucks will go around each street once before going back again. It will also help to make sure any vehicles are not parked in front of your pile. We would also appreciate it if the piles are raked neatly onto the tree lawn and NOT in the street. Tall grass must also be placed into a brush pile, as it will clog the machine.

As a reminder, there is NO leaf collection program in the Spring. Our refuse collection contractor gladly accepts leaves that are bagged and left out on your regular trash collection day

7. What should I do if the CITY truck driver knocked over my mailbox?

Sometimes this may happen on accident when there is a lot of snow or slush being plowed to the side of the road. Snow shields may help in these situations. Please fill out our Request Mailbox Replacement Form and we will put up a temporary replacement as soon as the weather breaks. Once the weather cooperates we will be able to put up a permanent mailbox. Please note however, this does not apply to plow drivers doing your driveway.

8. Which sidewalks get plowed in the winter?

The city maintains over 16 miles of sidewalks along school routes, in the retail district, and at city-owned facilities. Sidewalk clearing operations are secondary to the plowing of roadways. The City of Mayfield Heights Codified Ordinances requires that homeowners maintain the sidewalks in front of their homes. Residents should consider lending a hand to neighbors who are unable to maintain the sidewalks on their own.  

STREET	MILES
Mayfield Road	4.4
Ridgebury Boulevard	2.7
SOM Center Road	3.2
Westerham Raod & Marsol Road	.8
Oakville Road	1.0
Lander Road	3.2
Marnell Avenue	.8
Ascot Road	.8

9. Who should I notify if I see a pothole?

Contact the Service Department at 440.442.2629 or fill out the Pothole Notification Form here to notify us about the location of the pothole. 

10. The sewer (catch basin) in front of my home/business needs to be cleaned. Who should I call?

To request a catch basin be cleaned, you can contact us at the Service Department at 440-442-2626 ext 285. We will then investigate your request and forward it along to the Cuyahoga County Sanitary Department to have the catch basin properly cleaned.

11. I need the sanitary line to my house cleaned. Who should I call?

To request to have your sanitary line cleaned, you will have to contact the Cuyahoga County Sanitary Department at 1-216-443-8201